Heb Computer Medics

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Welcome to HEB Computer Medics — Your Personal Full-Service IT Department.

Why let the major corporations have all of the technology and troubleshooting expertise at their disposal? With HEB Computer Medics, you’re ensured the same highly-trained and certified computer support and a significant reduction in cost. Aimed at providing exceptional technical service to residential, Home Office. and small business users, HEB Computer Medics offers a variety of Services and Maintenance Contracts to fit your computer support needs.

Servicing Hurst, Euless, Bedford, Grapevine, Colleyville, Keller and surrounding areas.

New Desktop & Laptop Computers- Your choice of XP or Vista OS

5 Things to Demand From A Computer Service Company
Everyone today relies heavily on technology. If you are like most people and businesses, you cannot afford to have your computers out of service for any reason. That is why you must select your computer services company very carefully using the following criteria to minimize your frustrations and downtime.
Company must have certified technicians
Make sure the technician working on your computer or network has the training and experience to fix what is wrong without causing other problems. Several certifications to look for are:
Microsoft Certified Systems Engineer (MCSE) requires 6 core exams, 1 elective and 1 design exam showing expertise in Microsoft technology and platforms.
CompTIA Network+ demonstrates knowledge and skills needed to install, configure and troubleshoot basic networking hardware, protocols and services.
CompTIA A+ demonstrates the ability to perform PC repair and trouble shoot PC problems.
Add several years of professional experience to the certifications and you have a very qualified technician.
Company must respond in a timely manner
You need service and you need it now! Check companies to see what their service levels are for response times. Do they have within 2 hours, 4 hours, same day or next day service? What about 24/7 response? Determine your requirements and select a company that can meet those requirements. However, be aware that faster and off-hour responses can cost you more.
Company must be honest and have integrity.
The easiest way to check out a company with regards to honesty and integrity is to ask for and check references. Ask about the work that was done and is it similar to the work you want done?
Company must provide excellent customer service.
Ask how the company services their clients. Here are some standard questions to ask them:
How long will it take to get a call back if you do not answer your phone when I call?
Do you provide pick-up and delivery of machines if repair or upgrade cannot be done on site?
Do you have a selection of service and maintenance plans?
Do you provide education and instructions regarding maintenance of machines and data? (i.e. backups, etc).
Company must provide a guarantee.
Nothing can be more frustrating than to pay a company to do a job and the job is not done. Ask the company if they have warranties and guarantees on the hardware and services they provide.
Contact us directly at 817.283.5783 for a FREE Evaluation & Quote.