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DirectBuy of San Antonio

DirectBuy is the leading home improvement and home furnishings club with direct insider prices. DirectBuy of San Antonio
Address12663 Silicon Drive, San Antonio, TX 78249
Phone+1 (210) 877-2828
Contact personKyle Lichlyter
Working hoursMONDAY: Closed, TUESDAY: 12:00 pm - 8:00 pm, WEDNESDAY: 12:00 pm - 8:00 pm, THURSDAY: 12:00 pm - 8:00 pm, FRIDAY: 10:00 am - 5:00 pm, SATURDAY: 10:00 am - 5:00 pm, SUNDAY: Closed

DirectBuy is the leading home improvement and home furnishings club with direct insider prices. Founded in 1971, DirectBuy is headquartered in Merrillville, Indiana and has locations throughout the United States and Canada. For more than 40 years, DirectBuy has been showing thousands of consumers unparalleled ways to save as they shop for virtually everything for in and around their homes — from furnishings, home improvement, and flooring to entertainment and outdoor products, accessories, and much, much more.

Rating: 1


5/25/2014 Rashida Thomas
On the afternoon of Friday, Jan 17th My husband and I spoke with Mr. Richard Hillard with the Direct Buy sales team. He lead us to believe that we would get a 10year offer for $3900. We both were skeptical from the beginning, but with much pressure Mr. Hillard claimed to go into a back office and get approval from a manager for us to get the initial $4990 3 year deal for $3900 for 10 years. Neither of us were interested until he claimed to offer $11,000 off vehicle purchases with this program. He then said my husband must bring photo id with in next 72 hrs so that he can complete contract. The very next day I called several car dealerships to ask abt " DB" discounts but all said they thought it sounds fishy because they dont make up used cars 11K. I walked into DB facility, Monday Jan 20th on 3780 River chase Village, Suite 800 Bham Al 35244 to cancel in person and was told Richard was not available to speak with me because he was with clients. I left my name, email Hm #, cell number as well as all my husband contact info with the receptionist Dean- no one called. I then called the DB office and spoke with office manger Jennifer, who claims cancellation may take up to two weeks. I informed her of all that transpired and she said , yes Mrs. Thomas you were given the wrong information, we can not offer a 10year plan for 3900. I did advised her that I have already placed a dispute with my cc company 108719872.
I disputed this matter with CC company Chase in January 2014. I received a letter (April 30th)stating Direct buy will not accept dispute because contract signed even though false information given.
Mr. Richard Hillard should be reprimanded for falsely selling a service when there was no intent on delivering in the truthful manner sold. His commission should be taken away and he should also apologize to my husband and me for the frustration and aggravation caused.
I was then contacted on Friday, Chris Schulte (Membership Concern Manager in Tx.) 1-210-877-2828 called today, Friday, May 23rd @ 1:08pm stating that my DB membership was deactivated Feb 11th and he reactivated it yesterday, May 22nd. I informed Chris that I do not wish to have a direct buy account and explained the deceitfulness. He apologize and said there is nothing he can do but speak with the sales rep. The only resolution I will accept is 11K off 2014 Honda Odyssey & 10 year contract for 3,999 /OR a cancelation. Mr. Schulte then stated that he cant offer 10 yr for $3990 amount but will offer 5yr. I asked for his boss name and contact because I was not stratified with the outcome, if he offers 5 years he can also offer 10.
Mr. Schulte states contract must be canceled in 3 business days in writing. Why would you want to keep a customer who doesn't want to be kept when you offer a 30 day free membership?

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